Maya Angelou on the subject of complaining:

Angelou says that when "whiners" would come into her grandmother's store in Arkansas, she would go through a routine that would begin by quietly beckoning Maya to come closer.

Then she would bait the "whiner" customer with "How are you doing today, Brother Thomas?"

As the complaining gushed forth she would nod or make eye contact with her granddaughter to make sure Maya heard what was being said.

As soon as the "whiner"...

jezzie